Assertiveness Formula

Assertiveness Formula for conversations to resolve conflict

This is a way of communicating that is respectful of yourself and of the other person whilst you put your point of view over.

1. Key: Begin with a positive, relevant, constructive comment or statement.
2. When you... (fact)
3. I feel... (feelings)
4. What I would like... (solution)
5. (Optional): What do you think?